These terms and conditions regulate the use of the Villaverde Azores website and the agreement between both parties (client and company).

These Terms enshrine the rights and obligations of all users ("User"), on the one hand, and those of Villaverde Azores - Trademark (hereinafter referred to as "company"), on the other, regarding the goods / services made available on this website or on any other website for which there is a link, hereinafter jointly referred to as "services". Before you check the availability of the hotel, at the end of the booking operation, you should carefully read these Terms as well as our Privacy Policy.

If you do not agree to these Terms or the Privacy Policy in its entirety, you should refrain from making any reservation through our website, and may use alternative means to do so.



These Terms are the only conditions applicable to the use of this website and prevail over any other conditions, except in case of express agreement of the company, previously given in writing. When making a reservation, you confirm that you have read these Terms, which you accept without any reservation. These Terms are important to both parties as they are intended to protect the rights of the user as a customer as well as our rights as a company and are designed to establish a legally valid agreement between the parties.

You agree that:

You may only use this website to make inquiries or reservations that are legitimate.

You will not make reservations of a speculative, false or fraudulent nature. If Villaverde has reasonable grounds to believe that a particular reservation is of such a nature, it reserves the right to cancel it and to inform the competent authorities.

You must provide Villaverde with an e-mail address, or other contact information, that is correct and complete and accepts that the company can contact you using such data if you deem it necessary.

If you do not provide Villaverde Azores with all the information it deems necessary, it may not be possible to complete your reservation.

By making a booking through this website, you represent that you are at least 18 years of age and have the legal capacity to hire. No reservations will be accepted for minors.



Bookings made are based on Villaverde's management system. However, the reservation is only confirmed and collected after the client has sent the information and accepted by our services. We always check the availability of the accommodation and, in case of availability, the client will receive a confirmation email as well as the respective initial charge.



The information contained in these Terms is not a proposal for sale but a mere invitation to negotiate. No agreement will be established between Villaverde and the user without the reservation being accepted by the user (regardless of whether or not a charge has been made to the user's account). If the reservation is not accepted by Villaverde, no value will be charged to the customer's credit card.

To make a reservation on our website, you must follow the online purchase process and press the "Book Now!" Button. at the end of the process and after entering all the bank information and personal information. You will then receive an email confirming that your reservation has been received by Villaverde Azores. Please note that this does not mean that your reservation has been confirmed by our services. Any reservation is subject to its acceptance, which will always be confirmed by sending an e-mail. At this point, you will not be charged for your reservation, with a reflection period of 48 hours.

The purchase agreement between Villaverde and the user will only be formalized with the communication of the Reservation Confirmation.



Any reservation is subject to availability. Villaverde reserves the right to inform the user about the existence of alternatives, of equal or superior quality and value, which it can confirm. In case the user has no interest in the alternative reservation, any sums paid by him will be refunded to him.



Villaverde Azores reserves the right at any time to withdraw any offer contained in its reservation page. Villaverde will not be responsible, before the user or any third party, for the withdrawal of any offer that appears in this website. Villaverde Azores can also refuse any reservation. If any value has already been paid, and Villaverde is responsible for this cancellation, it will be entitled to refund of this amount. Villaverde Azores will not indemnify, in any way, the cancellations / refusals of reservations by the administrative part (company).



The user may cancel his / her reservation in the terms presented for each of the rates included in the reservation, taking into account the cancellation policy "Rigida", as used in several Internet search engines:

Does the customer intend to cancel within the first 48 hours after confirming the reservation? - No fees are charged by Villaverde Azores
Does the customer intend to cancel after the first 48 hours? - You will be charged the initial payment amount that is non-refundable.
Does the customer intend to cancel less than 7 days before the check-in date? - No refund will be made. It gives rise to the collection of the full amount of the stay.


Except in case of obvious error, the price of the services will be what is indicated at each moment in our website.

Even if Villaverde Azores seeks to ensure that all prices shown on the website are correct, errors may occur.

If Villaverde verifies that the price of a reservation reserve is wrong, it will inform the user as soon as possible, giving you the choice between reconfirming the reservation at the correct price or canceling it without prejudice to both parties.

If it is not possible to contact the user, the reservation will be canceled and the user will be reimbursed for the amount already charged.

Prices quoted on this website include VAT at the rate of 4%.

Prices are subject to change at any time but, except as noted above, this change will not affect reservations for which a Confirmation has already been issued.



Payment can be made through credit cards using the STRIPE Gateway. To minimize unauthorized access, your card details will be encrypted and will not be seen or used by booking agents or any other party.

The payment authorization must be given with the placement of the reservation. No charge will be made to your card until your reservation has been confirmed within 48 hours of confirmation.

By clicking "Book Now!" you are confirming that you are the cardholder.

Villaverde reserves the right to request a debit authorization from the credit card.

The first debit will be made 48 hours after our confirmation (If there is a right to an Initial Payment to block the reservation) and the second charge, when there is less than 7 days to check-in.

The client accepts that the security deposit, that appears at booking process, will be blocked until 5 days after the check-out date. This security deposit will be used if the client, or his companions, were responsible any damage the occurs during their stay.



Villaverde Azores - Guest Houses uses SSL (Comodo®) certificate and a secure Gatway for the transmission of bank information (STRIPE®) to ensure the highest security in the use of personal information. Credit cards are subject to verification of validation and authorization by the issuing entities, but if the card issuer does not authorize payment to Villaverde Azores, it will not be liable for any delay or lack of delivery and may refuse to enter the user, giving rise to immediate cancellation of the reservation.

In situations where there is a successful first charge and a second unsuccessful charge, the reservation will be CANCELED, not giving rise to any refund of the amount charged in the meantime.

Please be advised that the customer and credit card details are under confidentiality. The data of the customer and the means of payment will not be provided to third parties, except for the entity that will process the authorization and debit card (STRIPE®).

The personal data will be used exclusively for the purposes of the services requested by the client.



In accordance with the rules and regulations in force, all purchases made through this website are subject to Value Added Tax (VAT).



You acknowledge and accept that all copyrights or trademarks and other intellectual property rights relating to any and all material and content that forms part of this website remain at all times in the ownership of Villaverde Azores or its subsidiaries. licensors. The user is allowed to use said material only to the extent expressly authorized by Villaverde Azores or its licensors.



The applicable legislation requires that some of the information or communications that Villaverde Azores sends to users assumes the written form. By making use of this website, the user accepts that communication between him and Villaverde is aimed primarily at the electronic form. The company will contact you by email or provide you with information by posting notices on this website. For contractual purposes, you accept this means of communication by electronic means and acknowledge that any contracts, notices, information and other communications that the company transmits electronically satisfy the legal requirement that such communications be made in writing.

This provision is without prejudice to any rights of the user arising directly from the law.



All user communications to Villaverde must be sent via electronic form or e-mail.

The company can communicate with the user either by e-mail or other electronic support (SMS) to the address contained in the reservation.

Any communication will be received by the moment it is inserted in the website, 24 hours after sending an e-mail.

The company undertakes to respond to the customer within 48 hours of receipt of a communication.

You agree to notify any changes to your contacts



The Agreement between the company and the user binds the parties and their respective successors and assigns.

You may not transfer, assign or encumber your contractual position, or otherwise dispose of the Contract or any rights or obligations thereunder, without the prior written consent of Villaverde.



The Company shall not be liable for any default or non-performance of any obligation under the Contract that is due to an event beyond its reasonable control ("Force Majeure Event").

A Force Majeure Event comprises any event, act or omission beyond the reasonable control of the company and includes, but not limited to, the following:

a) Strikes, lock-outs and other labor actions

b) Civil strife, riot, invasion, terrorist attack or threat of terrorist attack, war (declared or not) or threat of war preparations.

c) Fire, explosion, storm, flood, earthquake, sinking, epidemic or other natural disaster.

d) Impossibility of the use of maritime, air, road or other public or private transport means.

e) Impossibility of the use of public or private telecommunications networks.

f) Laws, decrees, regulations or restrictions of the Government.

g) Any strikes, interruptions or accidents affecting relevant postal or transport services.

Villaverde's obligation to comply with any Contract shall be suspended for the duration of an Event of Force Majeure and shall give rise to an extension of its term equivalent to that duration. The company will make reasonable efforts to terminate a Force Majeure Event, or to find a solution to meet its contractual obligations despite the existence of a Force Majeure Event.



The company has the right to change these Terms and Conditions at any time. The user is subject to the principles and terms in force on the date of their reservation, unless the law or competent authority imposes any changes thereto, or the Privacy Policy (such changes being applicable to reservations already made).



The Contracts of purchase and sale of products through this site are regulated by the Portuguese Law. Any dispute arising out of or relating to these Contracts is subject to the non-exclusive jurisdiction of the Portuguese courts. The provisions of this clause shall not prevail over any legal rights of the user as a consumer.